Betsuna Terms and Conditions

Welcome to Betsuna. By accessing or using our website at betsuna.com, registering an account, or placing any bets or wagers through our platform, you agree to be bound by these Terms and Conditions in full. We strongly encourage you to read this document carefully before proceeding. If you do not agree with any part of these terms, please do not use our services. At Betsuna Casino, we reserve the right to update or modify these terms at any time, and continued use of our platform following any changes constitutes your acceptance of the revised terms.

1. About Us

At Betsuna, we operate under the name of ProgressPlay Limited, a company incorporated under the laws of Malta (registration number C 58305), with a registered address at Soho Office 2B/3A, Punchbowl Centre, Elia Zammit Street, St. Julians STJ 3154, Malta. Our head office is located at Kolonakiou 26, Office 18, Agios Athanasios, Limassol 4103, Cyprus. We are part of the ProgressPlay white-label Company Network.

Our Betsuna platform operates under two licences. We hold a licence issued by the UK Gambling Commission (account number 39335) and a licence issued by the Malta Gaming Authority (licence MGA/B2C/231/2012, issued 16 April 2013). These licences govern how we provide our services and ensure that we operate to the highest regulatory standards in each territory we serve.

2. Eligibility and Registration

To use our services at Betsuna Casino, you must meet the following requirements:

• You must be at least 18 years of age (or the legal gambling age in your jurisdiction, whichever is higher).
• You must be located in a territory where our services are legally permitted.
• You must not be a resident of any Restricted Territory. For UK-licensed accounts, this means any jurisdiction that is not the United Kingdom.
• You must register only one account per person, household, IP address, or device.
• You must provide accurate, complete, and up-to-date information during registration.
• You must not use our platform if you have previously been excluded or have self-excluded through GamStop or any other self-exclusion scheme we honour.

We reserve the right to carry out identity verification checks at any time. We may suspend or close your account if we determine that any information provided is false, misleading, or incomplete. Before processing any withdrawal, we require that full KYC (Know Your Customer) verification is completed to our satisfaction.

3. Your Account

3.1 Account Security

You are solely responsible for maintaining the confidentiality of your Betsuna login credentials. If you believe your account has been accessed without authorisation, you must contact us immediately via live chat or at customersupport@instantgamesupport.com. We will not be liable for any losses arising from unauthorised access where you have failed to keep your login details secure. Your Betsuna casino login should never be shared with third parties.

3.2 Account Closure

You may request account closure at any time by contacting our customer support team. We may also suspend or permanently close your account if we determine that you have breached these Terms and Conditions, engaged in fraudulent activity, or if required to do so by applicable law or regulatory guidance.

4. Deposits and Withdrawals

We accept deposits via a range of payment methods including Visa, Mastercard, PayPal, Apple Pay, Paysafecard, Trustly, MuchBetter, Payz, Neteller, Skrill, Neosurf, Pay By Bank, and PayViaPhone. Please note that we do not accept credit cards for UK customers, and we do not support cryptocurrency payments on our platform.

• Most deposits are processed instantly and are free of charge.
• Minimum deposit for most promotions is £20; the Bingo welcome offer requires a minimum deposit of £10.
• Paysafecard deposits are accepted between £10 and £700 per transaction.
• Withdrawals are processed via our payment service provider, Babaloo Ltd.
• A processing fee of 1% (up to a maximum of £3) applies to each withdrawal.
• All withdrawal requests are placed in a pending status and are transferred as soon as possible following KYC verification.
• Once a withdrawal has been submitted, it cannot be cancelled.
• If your balance falls below the minimum withdrawable amount, please contact our support team for assistance.

5. Bonuses and Promotions

Our Betsuna bonus offers are subject to specific terms that apply to each promotion individually. By claiming any bonus, you agree to the applicable wagering requirements and conditions. Key points regarding our bonus structure include:

• Casino welcome bonus: 100% up to €/$/£100 plus 50 free spins on Bigger Bass Splash.
• Sports welcome offer: deposit and bet €/$/£10 to receive a €/$/£50 free bet (minimum odds 1.5, 1× wagering requirement, maximum conversion €/$200).
• Bingo welcome offer: deposit £10 to receive £20 bingo money (2× wagering, maximum conversion 3× bonus).
• Free spins winnings are capped at €/$/£20; free bet winnings are capped at £200; free money bonuses are capped at 3× the bonus amount.
• Wagering requirements: free money bonuses require 50× wagering for casino and 2× for bingo; free spins require 50× wagering; free bets require 1× wagering.
• Slot games contribute 100% toward wagering; blackjack, baccarat, roulette, table poker, and jackpot games contribute 10%; video poker contributes 5%.
• We may offer additional promotions including Mystery Box free spins, Wheel of Spins, seasonal offers, and cashback promotions. Full details are available on our promotions page.

Please note that a Betsuna no deposit bonus is not guaranteed and may be offered at our discretion under separate promotional terms. Any such offer would carry its own wagering requirements and eligibility conditions. We do not currently advertise a standing Betsuna casino no deposit bonus as part of our standard welcome package.

6. Games and Responsible Staking

At Betsuna, we offer over 2,500 games across multiple categories including slots, live casino, table games, video poker, jackpot games, scratch cards, bingo, and a fully integrated sportsbook covering football, rugby, eSports, motorsports, and golf. Our live casino content is powered by Playtech Live and Evolution. Games are available on desktop and mobile, and through our dedicated Betsuna app.

In accordance with UK Gambling Commission requirements, the following maximum stake limits apply on our platform:

• Players aged 25 and above: maximum £5 per spin.
• Players aged 18 to 24: maximum £2 per spin.

7. Responsible Gambling

We at Betsuna Casino are committed to promoting responsible gambling. We are integrated with GamStop, the UK's national self-exclusion scheme. If you feel that gambling is negatively affecting your life, we encourage you to use the tools available on our platform including deposit limits, session limits, and self-exclusion options. You may contact our Responsible Gambling team directly at playerrelationship@instantgamessupport.com.

8. Dispute Resolution and Complaints

If you have a complaint about our services, please contact us in the first instance at complaints@instantgamesupport.com. We will endeavour to resolve all complaints promptly and fairly. If your complaint cannot be resolved to your satisfaction through our internal process, you may refer your dispute to eCOGRA, our approved Alternative Dispute Resolution (ADR) provider, free of charge.

9. Intellectual Property

All content on our Betsuna platform, including but not limited to text, graphics, logos, game interfaces, and software, is the intellectual property of ProgressPlay Limited or its licensors. You may not reproduce, distribute, or otherwise use any content from our site without our prior written permission.

10. Limitation of Liability

We provide our services on an "as is" basis and make no warranties, express or implied, regarding the uninterrupted availability of our platform. To the fullest extent permitted by applicable law, we exclude liability for any indirect, incidental, or consequential loss arising from your use of our services. Nothing in these terms limits our liability for fraud, gross negligence, or any liability that cannot be excluded under applicable law.

11. Governing Law

These Terms and Conditions are governed by the laws of Malta for players accessing our services under our MGA licence, and by the laws of England and Wales for players accessing our services under our UKGC licence. Any disputes shall be subject to the exclusive jurisdiction of the relevant courts, unless resolved through our ADR process as outlined above.

12. Contact Us

If you have any questions about these Terms and Conditions or need assistance with your account, our customer support team is available 24/7 via live chat on our website or by email at customersupport@instantgamesupport.com. We are always here to help you get the most out of your experience at Betsuna.