Betsuna Privacy Policy

At Betsuna, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you access our website at betsuna.com, use the Betsuna app, or interact with any of our services. By registering an account or using our platform, you acknowledge that you have read and understood this policy. We encourage you to review it carefully alongside our Terms and Conditions.

Who We Are

Our Betsuna Casino platform is operated by ProgressPlay Limited, a company incorporated under the laws of Malta (registration number C 58305), with a registered address at Soho Office 2B/3A, Punchbowl Centre, Elia Zammit Street, St. Julians STJ 3154, Malta. Our head office is located at Kolonakiou 26, Office 18, Agios Athanasios, Limassol 4103, Cyprus. We hold a dual licence — from the UK Gambling Commission (account number 39335) and the Malta Gaming Authority (licence MGA/B2C/231/2012, issued 16 April 2013). ProgressPlay Limited acts as the data controller responsible for your personal information.

Information We Collect

When you register a Betsuna login account or use our services, we may collect the following categories of personal data:

• Identity data: full name, date of birth, username, and government-issued identification documents
• Contact data: email address, phone number, and postal address
• Financial data: payment method details, transaction history, deposit and withdrawal records
• Technical data: IP address, browser type, device information, and login timestamps
• Usage data: game activity, session duration, betting history, and bonus usage
• Communications data: records of your interactions with our customer support team via live chat or email
• Verification data: documents submitted for KYC (Know Your Customer) compliance

We collect this information directly from you at registration, through your use of the Betsuna casino app, or automatically via cookies and similar tracking technologies as described further in this policy.

How We Use Your Information

At Betsuna Casino, we process your personal data for the following lawful purposes:

• To create and manage your account and verify your identity before processing withdrawals
• To provide access to our games, bonuses, and Betsuna casino services
• To process deposits and withdrawals through our approved payment service providers, including Babaloo Ltd
• To comply with our legal and regulatory obligations under UK Gambling Commission and MGA licensing requirements
• To detect, prevent, and investigate fraud, money laundering, and problem gambling
• To administer our Rewards programme, including points collection and redemption via the Rewards Store
• To send you promotional communications about the Betsuna bonus offers — such as our Casino Welcome Bonus, Mystery Box, and Wheel of Spins promotions — where you have opted in to marketing
• To improve and personalise your experience on our platform and through our app
• To fulfil our responsible gambling obligations, including Gamstop integration for UK players

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: Processing necessary to provide our services following your Betsuna login and account registration
• Legal obligation: Processing required to comply with gambling regulations, anti-money laundering laws, and GDPR
• Legitimate interests: Processing for fraud prevention, security, and service improvement
• Consent: Processing for direct marketing communications, where you have given explicit consent

Cookies and Tracking Technologies

Our Betsuna platform uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and deliver relevant content. We use the following types of cookies:

• Essential cookies: Required for the website to function correctly, including maintaining your session after the Betsuna casino login
• Analytics cookies: Help us understand how visitors interact with our site
• Marketing cookies: Used to deliver personalised promotions relevant to the Betsuna bonus offers available to you
• Functional cookies: Remember your preferences and settings

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our services.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with the following categories of recipients where necessary:

• Payment service providers (including Babaloo Ltd and other PSPs listed on our platform) to process transactions
• Identity verification and KYC service providers
• Regulatory bodies, including the UK Gambling Commission and the Malta Gaming Authority
• Responsible gambling organisations, including Gamstop, where required under our UKGC licence
• Our dispute resolution provider, eCOGRA, when handling formal complaints
• Other companies within the ProgressPlay Company Network, operating under equivalent data protection standards
• Law enforcement or government authorities where we are legally required to do so

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law. Under our gambling licences, we are obligated to retain certain records for a minimum of five years following account closure. Financial records may be retained for longer periods in compliance with applicable anti-money laundering legislation.

Your Rights

Depending on your jurisdiction, you have the following rights regarding your personal data that we hold:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data, subject to our legal retention obligations
• The right to restrict or object to certain types of processing
• The right to data portability
• The right to withdraw consent for marketing communications at any time
• The right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK or the relevant data protection authority in your country

To exercise any of these rights, please contact our support team by emailing customersupport@instantgamesupport.com. For responsible gambling matters specifically, you may reach us at playerrelationship@instantgamessupport.com.

Security of Your Data

We implement robust technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure. Our Betsuna Casino platform uses industry-standard encryption protocols for all data transmission. Access to personal data is restricted to authorised personnel only, and all staff are trained in data protection obligations.

International Transfers

As part of the ProgressPlay Company Network, your data may be transferred to and processed in countries outside the European Economic Area. Where such transfers occur, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, to maintain the protection of your data in line with GDPR standards.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a person under the age of 18 has provided us with personal information, we will take immediate steps to delete that data and close the associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via email or a prominent notice on the Betsuna website. We encourage you to review this page periodically. Continued use of our services following any update constitutes acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch. You can reach our team 24/7 via live chat on the website or by emailing customersupport@instantgamesupport.com. For formal complaints, please write to complaints@instantgamesupport.com. We are committed to responding promptly and resolving any privacy concerns you may have.