Responsible Gaming at Betsuna Casino

Our Licences and Our Obligations

We operate under two of the most respected gaming licences in the world. At Betsuna Casino, we hold a licence from the UK Gambling Commission (account number 39335) and a licence from the Malta Gaming Authority (MGA/B2C/231/2012, issued 16 April 2013). These licences are not just credentials — they represent a legal and ethical commitment to the highest standards of player protection.

Our Betsuna Casino platform complies fully with the requirements set out by both regulators. This includes strict age verification protocols, anti-money laundering procedures, and mandatory responsible gaming tools for all registered players. We are proud to be held to these standards, and we work continuously to exceed them.

Tools We Provide to Help You Stay in Control

At Betsuna, we give you a full suite of responsible gaming tools that you can access directly through your account. You are always in the driving seat when it comes to how, when, and how much you play.

Deposit Limits

You can set daily, weekly, or monthly deposit limits on your Betsuna Casino account. Once a limit is in place, it will be applied immediately if you are reducing it, or after a cooling-off period if you are increasing it — this is a deliberate safeguard to protect you from impulsive decisions.

Session Time Limits

We at Betsuna understand that time can pass quickly when you're enjoying our games. That's why you can set session time reminders so that you're always aware of how long you've been playing. You'll receive a notification when your chosen limit is reached.

Reality Checks

Our Betsuna platform includes regular reality check pop-ups that remind you of the time you've spent in a session. These prompts appear at intervals you choose and give you the option to continue or stop playing — keeping you grounded and in control.

Cooling-Off Periods

If you feel you need a short break, you can apply a cooling-off period to your Betsuna Casino account. During this time, you will not be able to log in or place any bets. Cooling-off periods can range from 24 hours to several weeks, depending on what suits you best.

Self-Exclusion

For players who feel they need a more extended break, we at Betsuna offer a full self-exclusion option. You can exclude yourself from our platform for a minimum period, after which you will need to contact us directly to reactivate your account. We take self-exclusion requests seriously — once applied, the exclusion cannot be undone before the period ends.

GamStop Integration — For Our UK Players

We are proud to be fully integrated with GamStop, the UK's national self-exclusion scheme. If you register with GamStop, your exclusion will automatically apply to our Betsuna Casino platform and all other UKGC-licensed operators. We strongly encourage any UK player who is concerned about their gambling to use this free service.

You can register with GamStop at www.gamstop.co.uk. It's free, confidential, and takes only a few minutes to set up.

Age Verification — Protecting Younger Players

At Betsuna, we operate a strict zero-tolerance policy on underage gambling. We verify the age and identity of every player before they can deposit funds or access real-money games on our platform. Our age verification process is thorough and mandatory — no exceptions.

We also encourage parents and guardians to use third-party parental control software to prevent minors from accessing gambling websites. Tools such as NetNanny, Cybersitter, and Gamban can help restrict access to our Betsuna Casino site and other gambling platforms from shared or family devices.

Recognising Problem Gambling

We want to help you recognise the early signs that gambling may be becoming a problem. Here at Betsuna, we encourage all of our players to regularly reflect on their gaming habits. Some warning signs to watch for include:

• Spending more money than you can afford to lose
• Chasing losses by placing larger or more frequent bets
• Gambling to escape stress, anxiety, or personal problems
• Neglecting responsibilities at work, home, or in relationships due to gambling
• Feeling restless or irritable when not gambling
• Borrowing money or selling possessions to fund gambling activity
• Hiding your gambling from friends or family

If any of these signs sound familiar, please don't hesitate to reach out — either to our support team or to one of the specialist organisations listed below. You are not alone, and help is always available.

Support Organisations We Recommend

At Betsuna Casino, we maintain close relationships with leading player support organisations. If you or someone you know needs help, we encourage you to contact any of the following:

How to Contact Our Responsible Gaming Team

Our dedicated responsible gaming team is here to support you. At Betsuna Casino, we have a specific contact channel for player wellbeing queries — separate from our general customer support. You can reach our responsible gaming team directly via email at playerrelationship@instantgamessupport.com.

Our general customer support team is also available 24 hours a day, 7 days a week, via Live Chat or email at customersupport@instantgamesupport.com. If you'd like to discuss any responsible gaming measure — such as setting a limit, requesting a cooling-off period, or initiating self-exclusion — we're here to help at any time. New players can get started quickly through the sign up process, where responsible gaming tools are available from the very first session.

For formal complaints, you can write to us at complaints@instantgamesupport.com. If a complaint cannot be resolved directly with our team, you can escalate it to our approved Alternative Dispute Resolution provider, eCOGRA, which handles disputes independently and impartially.